Here are the 5 Qualities that you need to know about BEST FIELD SERVICE MOBILE APP :-
- User-friendly mobile interface:
User experience is a key component of a mobile interface. The interface should be simple to navigate through and easy to learn so that your field-workers do not have any problem using your application. If the interface is too complicated then your field-workers might not be able to understand every feature and will waste time navigating through the application. Also, the application must work offline in case a field-worker is called to a remote location which may have a weak or no data connection.
- Efficient Access To Customer Data:
In a field service company the field-workers need as much information as possible to do their job efficiently the first time and meet customer expectations. If technicians arrive on-site without customer data to complete the work order, it won’t just cost your company time and money—it compromises your business’s reputation. The mobile app should allow field-workers to see before arriving what needs to be done, as well as read any notes from previous jobs with the customer or account. Using a secure data integration from CRM, such as Salesforce, all the relevant customer information your techs need should be available at the push of a button.
- Tools To Collect Field Service Data:
Your field-workers need to collect plenty of data when they’re on a job, from photos to signatures and beyond. A strong mobile app like EyeOnTask should make data collection easy. So that you need not buy another third-party tool for data collection. The best field service apps capture data easily and automatically send it where it needs to go without added steps or frustration. Digitally collecting this data reduces costly errors, ensures information is appropriately secured and preserved, speeds up the invoice to payment time, and eliminates the risk of losing records in transit.
- Provides A Great Customer Experience:
A field service app can improve the customer experience by sending field-workers prepared to complete the job the first time and by offering precise appointment times. The app can take into account travel time, appointments, and employee availability. And can promise a specific time so customers aren’t forced to interrupt their day to wait for hours on end. Depending on the nature of your business, you may have different customer needs to consider. Managing this can greatly enhance your customer experience. Happy customers are repeat customers, and repeat customers are the foundation for your business growth.
- Scheduling And Job Management:
A fantastic field service app always incorporates an efficient Scheduling tool.
EyeOnTask is one such field service management software which makes scheduling super easy with features like job assignment by simple drag and drops over a calendar date. This not only makes your techs’ jobs easier but also reduces stress, and creates happier employees who will stay with your company for years to come.