Process Automation: Going paperless is the cornerstone of the success of a modern Field Services organization. The information written on paper is subject to numerous risks such as loss, damage, duplication, etc. The implementation of a Field Services management software like EyeOnTask, Jobber, Freshdesk, ServiceMax etc digitalizes all of these processes and offers much greater accuracy and agility for handling the information associated with the field services.
Offer the customer with a self-service portal for small issues: Many times, customers call customer service to request information about the service which has to be provided in a few minutes such as the identity of the field-worker, etc. which affects the productivity of the technicians who are receiving calls. Providing customers with a self-service portal for small matters and to check information about services enables the technicians receiving the calls to increase their productivity and focus on the tasks that provide more value to the organization.
Empower your field-workers: If your software is a touchstone, the field-worker is the main actor: enabling them to record their activity in real-time through a mobile device (smartphone or tablet) is one of the great advances in the sector. Now, the field-worker can check the necessary information for the job before completing it, complete instructions along with the job location everything is available for the fieldworkers, he can even take feedback comment regarding the job done from the customers which contributes to improving and personalizing the service.
Analyse the information in each case: Field services which include maintenance or repair operations are an excellent source for gathering relevant data. An FSM solution like EyeOnTask, integrated with a Business Intelligence tool, offers control panels that help to make the most of the data thanks to analytical reports, using combinations of unique KPI for the business. Integrated with Dashboard which provides real-time updated information on active jobs, revenue, and assigned field-workers through widgets. This way, it is possible to have an accurate understanding of the performance of the teams and field-workers, correcting common errors and deviations: for example, which field-workers spend a lot of hours driving, which take longer to complete their tasks or those who have the most downtime.
Make use of the information that comes from the Internet of Things(IoT): IoT provides an invaluable volume of data to Field Services companies. Sensors located on the machines send information to the field services company, who can compare it with the values and act in the event of dangerous deviations or carry out the necessary maintenance. Managing this information successfully increases the number of tasks for technicians, and consequently, their productivity.
Integrate the different systems linked to the Field Service: The integration of the different tools used in supplying services in an FSM system enables both the field-workers and the dispatcher not to have to move from one application to another checking information and wasting very valuable time for solving incidents. One of the most notable cases is that of the integration of geo-positioning tools, such as Google Maps Platform[Microsoft Bing Maps], essential for optimizing routes and the technicians daily work. This improvement in efficiency is one of the main objectives of managers who want to grow the business of FSM companies.