Managers who are the front line of every team, it’s been challenging for them to manage the team. And in the era of remote work, use of the FSM tools will help the manager to manage team work.
Their roles and various responsibilities to achieve the goals with workforce management are now simple with the use FSM tools available online.
Here is the list of FSM features that will help the manager with daily job assignments of workers and various other job responsibilities of manager that can be handled as well operated with the Field Service Management tools are listed below.
1. CRM Web Admin Dashboard: Dashboards are an excellent way to visualize your industry, projects, teams work graph on a single screen. Dashboards quickly and easily communicate the information a manager needs for his team.
2. Service Scheduler: For a Manager, it’s important to organize, manage work and resources efficiently to achieve the goals within time and to save money. FSM tools provide a service scheduler to assign tasks/jobs to the team with planning. With the use of Scheduler features, Managers can assign tasks to the team and can easily plan and schedule the jobs of the fieldworkers in available slots and maintain the to-do list.
3. Location Tracking: FSM tools provide Real-Time location tracking. As a manager, it’s a responsibility to know the working status of the team and update the job status. Location tracking will help the manager in gathering the information of each fieldworker and monitor them for teams workflow management, and overall industry management.
4. Job Assignment: Getting the clients requirement, deploying the duties to the team and maintaining a workflow management with few clicks is possible with the FSM tools.
Categorising the jobs i.e., High, Medium, Low to maintain the job queue for the fieldworkers is easy now.
5. Integrated Invoicing: Integrated invoicing feature with FSM tools brings a huge change in customer relationship. Invoicing feature in the FSM includes all the invoices and the bills that are needed by the customer on each payment for every service with all required details. FSM tools provide an integrated invoicing facility to decrease the time to create bills on paper, just with a few clicks bills/invoices can be sent automatically by emails.
6. Single screen management: Features from creating jobs to closing jobs with all invoices and bills can be done with FSM tools by the manager to monitor the workflow in each stage of providing services to customers.