The outbreak of corona virus disease 2019 (COVID-19) has created a global health crisis that has a deep impact on every industry. Consumers demand patterns are shifting. Government will be making significant interventions and companies will have to continuously adapt to new and unprecedented market conditions.
Field Service Business comes in the category which has to stay mobile in order to function. However in the last few months there has been a tremendous change in the way businesses operate. Technology is bridging the gap between the customers and industries. Here are some points that may have a positive impact on the industries through this Pandemic.
Spotlight Safety
Consumers are deeply concerned about the impact of COVID-19 on their lives, both from the economic and health point of view. Industries need to keep customer’s safety as their top priority. Industries cannot put a halt to their businesses and in this crisis they can start by limiting their field workers per job and minimize crew interaction as much as possible. You can adopt Swing Shift protocol which is followed by many companies due to the recent situation by making your workers work in shifts and divide them into different units.
New Strategies
In view of the recent events companies need to change their current working strategies and adopt the necessary measures in order to keep the industry up and running. Various field service providers can use field service software in order to manage their clients sitting in the back office. There are various field service software available in the market nowadays. Companies should focus on increasing employee engagement and create incentivized operations which can lead to a workforce that cares more deeply about daily operations.
Visual Assistance
90% of all the information transmitted to the brain is visual. It has been proved that visual data is processed 60k faster than words. The idea of visual assistance was born from the observation that the visual support eliminates the long cognitive process used to understand the spoken instructions. With the help of video support technicians can assist their clients by providing instructions step by step and help keep running the essential services. You can have online sessions with technicians for virtual training. So that if the business is not running as per the usual pace you can focus on resolving the pending issues.
Set up a Digital Workplace
Another great way to make the most out of the Covid-19 situation is to set up a home based workplace from where you can run all the activities smoothly. Adopting a digital workplace can have a positive impact on the revenue growth of industries. Digital workplaces save time and make training more efficient, thereby reducing the amount spent on wages and training materials. By adopting digital workplace companies become much more efficient. It helps streamlining operations and removing standard roadblocks and helps workforce work at maximum capacity. This in turn frees up more manpower and makes it possible for businesses to grow more than ever before. Industries can also make use of field service software like EyeOnTask, Jobber, ServiceMax, Dynamics 365, Freshworks, RazorSync, FieldPulse, DoTimely, Fieldwire, FieldAware, Skedulo and many more for managing field technicians.