It’s very important for a field based industry to be connected with its resources.
Field Service Industries which are still following the traditional approach face a lot of problems to synchronize with their field resources. They need to manage their leads, work orders, quotations, invoices, reports etc manually.
When the resources are on field, the companies do not know where the field worker is, which route he is taking for his job site.
With a Field Service Management Software along with FSM Mobile app businesses can connect with their workers on the field. They do not have to check for their workers making phone calls. Location and progress of the entire workforce can be monitored on the map.
Fieldworkers on the other hand can get notifications about the assigned jobs, appointments and audits on the mobile app.
They can accept or reject the job as per their availability, log their travel time and the time of their job completion. They can put the job on hold when on lunch or at times of any emergency and again can resume it when they are back to work.
The Field worker can communicate with the manager at the back office regarding any queries for the ongoing job.The fieldworker can also chat with all his fellow fieldworkers who are assigned the same job.
Sometimes a fieldworker does not have available parts or items essential to complete the service request and going back to get those items from the company is time consuming, they should have an option in the mobile app to add items purchased from outside and then get the amount reimbursed later for that, for this the Field service management software must include expense management module.
Fieldworkers should have options to generate invoices on the field and get paid. They should have options to take pictures at the job site so that they can take pictures of the before and after job done.
This feature makes them confident of their work done and they do not have to give answers to the administration in case the customer complaints.
Fieldworkers can take feedback from the customers after completing their job and take their signature for their acknowledgement.
The FSM software which is connected to the mobile app will get all the data synced about the jobs done on the field. The manager at the back office will get all the insights and reports of the job done.
Few examples of the FSM tool along with their mobile app.
GetJobber: https://getjobber.com/
GetJobber on Google Play Store(Android) or the App Store.
ServiceMax: https://servicemaxlogin.cloudforce.com/
ServiceMax on Google Play Store(Android) or the App Store.
Kickserv: https://www.kickserv.com/
Kickserv on Google Play Store(Android) or the App Store.
EyeOnTask: https://www.eyeontask.com/
ServiceMax on Google Play Store(Android) or the App Store.