Field management industries are working closely to understand the requirements of their customers and keep the service process as transparent as possible.
Customers not only want better services but they also want to be knowledgeable about the process behind the solution.
Field service management companies themselves want to have a sense of control over the technicians in the field. They like to keep track of their field workers to see the ongoing job and what its status is.
A tracking system is only valuable if the field data is up to date and accurate.
Poor or inaccurate information of the data is not only frustrating to the FSM companies it also affects the overall efficiency of the FSM Companies to serve their customers better.
Communication plays an important role when it comes to Field business.
Fieldworkers need to be clear about all the information about the job like job description , location of the job, instructions about the job so that they can provide better services to the customers.
A rich chat feature aids the technicians to connect with their manager at the back office and clear any queries related to the job.
Today many FSM companies rely on CRM, ERP and FSM tools which are rich in real time tracking features along with Artificial Intelligence and Analytic tools to give them powerful insights of their business.
Clear and transparent understanding of the Key performance Indicators give the Field service companies a vision to take their business to the next level making customers happy with the services they provide, taking inputs from the customers about the services delivered and working on those inputs to improve the overall performance.